My speaking engagements have ranged from a small meeting of ten executives to a conference of over 3,000 delegates. I design workshop activities that make the messages come alive. With a wealth of stories from ‘real’ businesses, my talks are motivational, insightful and fun!

Popular topics include the inspirational London Games of 2012, and how I recruited, trained and motivated 15,000 volunteers to provide truly outstanding service to over 9 million visitors. I can also provide real insight into the thinking behind the Virgin Atlantic "Brilliant Basics - Magic Touches" campaign, which proved to be one of the most successful service campaigns ever.

Always well prepared, with memorable visual aids and an engaging manner, I receive consistently great feedback on my speaking engagements.

Inspiring Customer Experience

We had a wonderful day, thank you. I would like to take this opportunity to pass on our huge thanks for a truly fantastic and inspirational presentation from yourself, it really was very powerful and extremely well received by our staff

Business Services Co-Ordinator
Housing Corporation

Inspiring Customer Experience