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Authentic or robotic - you decide

Jun 12, 2014 | Posted by: Karl

We are all customers and we are all becoming increasingly choosy customers. When I started working in the customer experience field we looked to the United States as the gold standard for service. Iced water was automatically served in restaurants, shop staff wished you a nice day and people who answered the phone told you their names! Funny to think that not so long ago we thought this was the essence of great service and wished the same could happen in Great Britain. Well on the whole it now does happen but do we have better experiences as a result?

Inspiring Customer Experience

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Inspiring Customer Experience