My name's Linda Moir. Over the last 30 years, I’ve worked in a number of high profile businesses that have developed great reputations for outstanding customer service. In 2012 I led the front of house Event Services team at the London Olympic and Paralympic Games, where 15,000 volunteer Gamesmakers hosted 9 million spectators. Before that, I was Virgin Atlantic’s Director of In Flight Services.
At the London Games, I helped to develop the “blended team approach”, combining professional paid stewards with our volunteer Gamesmakers. The London 2012 team shattered the belief that British people don’t do service. The London Gamesmakers became one of the most iconic and memorable symbols of the games.
During my five years at Virgin Atlantic I oversaw a period of significant business growth while also driving the Virgin Atlantic service promise of ‘Brilliant Basics, Magic Touches’. With the support of Sir Richard Branson, I led 5,000 Cabin Crew that achieved the highest recorded customer satisfaction scores.
Before joining Virgin I was HR Director for National Air Traffic Services during the period of transition from public to private ownership. I started my career at British Airways and was involved in the organisation’s transformation to a customer led business.
Business Services Co-Ordinator